FAQ

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

WE ACCEPT ALL MAJOR CREDIT CARDS VIA PAYPAL.

HOW WILL MY ORDER BE SHIPPED?

ALL ORDERS WILL BE SHIPPED VIA USPS PRIORITY MAIL. SHIPPING COSTS WILL BE CALCULATED AT CHECKOUT. SHIPPING IS FREE ON ALL ORDERS OVER $100.

DO YOU SHIP INTERNATIONALLY?

YES, WE LOVE OUR DOLLS ALL AROUND THE WORLD! PLEASE SEND AN EMAIL TO ILOVEPAPERDOLLS305@GMAIL.COM INCLUDING YOUR ADDRESS AND ITEM(S) YOU ARE INTERESTED IN ORDERING FOR INTERNATIONAL SHIPPING RATES.

WHEN WILL MY ORDER SHIP?

ALL ORDERS WILL SHIP WITHIN 3 DAYS OF PURCHASE. NEXT-DAY SHIPPING IS ALSO AVAILABLE. NEXT-DAY ORDERS MADE AFTER 12 NOON WILL BE SHIPPED THE FOLLOWING BUSINESS DAY.

CAN I CHANGE AN ORDER I’VE ALREADY MADE?

DUE TO OUR EFFORTS TO ENSURE QUALITY CONTROL AND SPEEDY SHIPPING, ONCE AN ORDER IS SUBMITTED, IT IS USUALLY NOT POSSIBLE TO CHANGE OR CANCEL IT. PLEASE EMAIL US IMMEDIATELY AT ILOVEPAPERDOLLS305@GMAIL.COM WITH ANY ISSUES YOU MAY HAVE.

CAN I RETURN OR EXCHANGE ITEMS?

WE WANT TO YOU LIKE IT, BUT IF YOU DON’T LOVE IT, WE WILL BE HAPPY TO EXCHANGE ITEMS THAT ARE UNWORN, IN PERFECT CONDITION WITH ALL TAGS ATTACHED. YOU MAY EXCHANGE MERCHANDISE WITHIN 72 HOURS OF RECEIPT OF PURCHASE. PLEASE NOTE THAT SHIPPING AND HANDLING FEES ARE NON-REFUNDABLE. NO REFUNDS WILL BE ISSUED.

YOU MUST EMAIL US AT ILOVEPAPERDOLLS305@GMAIL.COM  TO REQUEST A EXCHANGE APPROVAL NUMBER BEFORE YOU EXCHANGE ANY MERCHANDISE. IN THIS EMAIL, INCLUDE YOUR CONTACT INFORMATION, THE ITEM DESCRIPTION, COST AND REASON FOR EXCHANGE. THE NUMBER WILL BE EMAILED TO YOU IN 48 HOURS. PLEASE SHIP BACK ITEMS SECURELY PACKED IN THE ORIGINAL PACKAGE IF POSSIBLE. MAKE SURE YOU WRITE THE EXCHANGE APPROVAL NUMBER ON THE OUTSIDE OF THE PACKAGE FOR QUICK PROCESSING. FOR YOUR OWN PROTECTION, WE ASK THAT YOU INSURE YOUR PACKAGE AND HAVE A REQUEST FOR SIGNATURE. IF YOU ARE IN THE MIAMI AREA, YOU CAN REQUEST TO EXCHANGE YOUR ITEMS AT THE AVAILABILITY OF THE OWNER. BUYER WILL COVER ALL APPLICABLE EXCHANGE SHIPPING COSTS. ALL EXCHANGES WILL BE SUBJECTED TO INSPECTION BY I LOVE PAPER DOLLS, LLC.

I PURCHASED A CUSTOM ``RANDUMB DOLLS COLLECTION`` PIECE, CAN I RETURN IT OR EXCHANGE IT IF I DON'T LIKE IT?

RANDUMB DOLLS COLLECTION IS NOT ELIGIBLE FOR RETURNS OR EXCHANGES. EACH ITEM IS PERSONALLY HAND SEWN FOR EACH CUSTOMER. PLEASE REPORT ALL DAMAGE WITHIN THE FIRST 3 DAYS OF RECEIVING YOUR PACKAGE.

I’M UNSURE ABOUT A SIZE OR I HAVE A FIT QUESTION.

SEE OUR SIZE CHART HERE!